You can view the details of a work item for an active call in the Work List window. The following are the work item controls available in the Work List window:
| Button | Name | Description |
|---|---|---|
|
Work Code | This button appears during an active call. For details, see Assigning the work code. |
 |
WorkItem Details | This button appears for an active work item. For details, see Viewing the work item details. |